Privacy Policy

Privacy Policy

Last Updated: 1. November 2024

At The Stamboom (“we,” “us,” or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websitewww.thestamboom.com (the "Website") and use our services, which include creating and delivering digital graphical family trees in PNG and PDF formats (the “Services”).

By using our Website or Services, you agree to the collection and use of information in accordance with this Privacy Policy. Please take a moment to read it carefully.

1. Information We Collect

We may collect and process the following categories of personal data:

a. Personal Information Provided by You:

  • Identification Data: Name, email address and other contact details you provide when creating an account or placing an order.
  • Family Information: Details you provide to build your family tree, including names, dates of birth, relationships, and other relevant data.
  • Payment Information: Financial details required for processing payments (collected by third-party payment processors, not stored by us).
  • Communication Data: Any information contained in correspondence with us via email, chat, or other communication channels.

b. Automatically Collected Information:

  • Usage Data: Information about your use of our Website, such as IP address, browser type, device information, time zone settings, and pages visited.
  • Cookies: We use cookies to enhance your experience on our Website. For more information, please refer to our Cookie Policy.

2. How We Use Your Information

We process your personal data for the following purposes:

  • To Provide Our Services: We use the family data you provide to create custom family tree graphics and deliver them in the requested formats (PNG/PDF).
  • To Communicate with You: We may contact you via email to send order confirmations, respond to inquiries, and offer customer support.
  • For Payment Processing: We may process your financial data for fulfilling transactions and processing payments.
  • To Improve Our Services: We analyze usage data to better understand how our Website is used, improve functionality, and enhance the user experience.
  • To Comply with Legal Obligations: We may process your data to comply with applicable legal and regulatory requirements.

3. Legal Basis for Processing

We rely on the following legal grounds to process your personal data:

  • Performance of a Contract: Processing your personal data is necessary for the performance of the contract when you order our Services.
  • Legitimate Interests: We may process your data based on our legitimate interests in improving and securing our Website and Services.
  • Consent: Where required by law, we will seek your consent before collecting or processing your data (e.g., for marketing communications).
  • Legal Compliance: We may process your data to comply with legal obligations.

4. Sharing Your Information

We do not sell or rent your personal data. However, we may share your data with trusted third parties under the following circumstances:

  • Service Providers: We may share your data with third-party providers to help us operate our Website and provide our Services, including payment processors, hosting providers, and IT support.
  • Legal Obligations: We may disclose your personal information if required by law or in response to valid requests from public authorities (e.g., courts or government agencies).
  • Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction.

5. International Data Transfers

Since we are based in the Netherlands, your personal data may be transferred to and stored in countries outside the European Economic Area (EEA). If such transfers occur, we will ensure that adequate safeguards are in place to protect your information, such as the use of Standard Contractual Clauses (SCCs) or reliance on adequacy decisions by the European Commission.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Once your data is no longer needed, it will be securely deleted or anonymized. Specific retention periods may apply in the following cases:

  • Customer Data: Retained for as long as your account remains active or as needed to provide Services.
  • Family Tree Data: Retained until you request its deletion or for a period of 3 months following completion of the Service.
  • Payment Data: Retained only as long as necessary for transaction records and accounting purposes.

7. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

  • Right to Access: You may request access to your personal data held by us.
  • Right to Rectification: You have the right to request corrections of any inaccuracies in your data.
  • Right to Erasure (“Right to be Forgotten”): You may request the deletion of your data under certain conditions.
  • Right to Data Portability: You have the right to receive your data in a structured, commonly used format.
  • Right to Restrict Processing: You may request the limitation of how we process your personal data.
  • Right to Object: You may object to the processing of your data based on legitimate interests.
  • Right to Withdraw Consent: Where we rely on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at info@thestamboom.com. We will respond to your request within the statutory time limits.

8. Data Security

We implement appropriate technical and organizational measures to ensure the security of your personal data. However, please note that no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we strive to protect your personal data using industry-standard practices.

9. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected personal data from a minor without proper consent, please contact us, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. The updated version will be posted on this page with the "Last Updated" date. Please review this policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data protection practices, please contact us at:

  • Email: info@thestamboom.com
  • Mailing Address: Beekstraat 1-d, 7311LD, Apeldoorn, the Netherlands, Europe